With mobile ordering and apps such as Deliveroo, JustEat etc. restaurants are no longer only having to deal with the customers that wish to dine in the restaurant. Predicting how many members of staff you need on a given night can be impossible and staff scheduling can become a challenge. With labour costs being one of your largest expenses, it’s crucial that you stay on top of what you’re spending on employee wages. Successful restaurants are likely to have a good back-office system to help them analyse labour costs in order to ensure they are fully optimising their workforce.
Here’s three ways you can use technology to reduce and maximise on labour costs.
Verify attendance and punctuality
It’s not unheard of for employees to get their friends to clock in for them when they’re running a little late or are unable to make a shift. Before the emergence of Business Intelligence, business owners had to manually add up employee timecards meaning discrepancies often went unnoticed. Having a digital system in place, CCTV drilldown and automatic alerts when something unusual is happening will allow you to be more vigilant, saving on fraudulent or unnecessary labour costs.
Utilise predictive scheduling
A good Business Intelligence system can analyse previous sales data and tell you what your busiest and most profitable times are. It can also show which nights with which teams are most productive. This means you can plan future staff scheduling to ensure you always have the best team working at the best time. Having staff work within a team on a night that will increase their productivity means you can optimise labour costs by ensuring you get the most out of your employees on a given night. It will also mean that you are never under or overstaffed, providing your customers with the best and smoothest dining experience possible.
Prevent unnecessary overtime
You can’t possibly keep an eye on all your restaurants and all your staff at any one time. Having real-time data available 24/7 allows you to keep track of unexpected busy periods or periods that may require employees to work over their scheduled hours. If necessary, your Business Intelligence system can be programmed to send you an alert whenever a member of staff hasn’t signed out on time, leaving you to check why and be on top of what is happening in your restaurant. Preventing any unnecessary over-scheduled work will help keep your labour costs to a minimum.
Staff scheduling can be one of the hardest tasks you face as a restaurant owner. Luckily, there are now systems and technologies that can help. Making sure you are optimising labour costs will surely create a smoother working environment, better customer service and higher profits as a result.
To learn more about how technology can help minimise your labour costs, contact us on firstname.lastname@example.org or 01332 921 300.